Director of Operations & Regulatory Affairs
Shae Walker began her career in the cardiology field over 20 years ago. The majority of which were spent in varying managerial roles within the Jacksonville Heart Center, a Cardiology practice that was based in Jacksonville Florida. Shae began her managerial career in clinical finance overseeing a team of Accounts Receivable and Charge Entry staff. The position continued to evolve over the years to include Medical Coding, Scheduling, and Compliance departments.
In 2012, Jacksonville Heart Center and Southern Heart Group integrated with Baptist Health to form Baptist Heart Center where Shae continued to provide service for a team of 38 physicians. During the integration she served as the billing and coding consultant and then developed the protocol, reporting and training program for BHS’s physicians. She oversaw the merging of two scheduling and authorization departments into one Centralized Scheduling program for all BHS providers. In total, she was directly responsible for a staff of schedulers, referral coordinators and certified coders. Her Coding program has since been used by Baptist Health as a model for their employed physician groups.
In 2014, Shae received a unique opportunity to work with Medaxiom, a cardiovascular consulting firm, as a Revenue Cycle Analyst. Shae’s primary function was to assist physicians with audits to identify potential under and over coding, documentation inefficiencies, and gaps in the revenue cycle. It was during this season of her career that Shae realized the common denominator that drew her into all of the positions that she had ever held. The common denominator was regulatory, which is not surprising for someone that describes herself as a task oriented individual that lives by policy, protocol, and doing the right thing.
Shae’s current position with MDabstract is Operations and Regulatory Affairs Director where she is responsible for protocol development, compliance, IT security, and account operations for MDabstract. Shae also provides oversight of the Senior Management team in project management.
Credentialing includes Certified Professional Compliance Officer, Professional Medical Auditor, Evaluation and Management Coder, NextGen EHR Certified Professional and a member of the American Academy of Professional Coders. Shae lives in Jacksonville, FL with her 2 children and her husband.